Jackpot City Casino Canada: Experience the Thrill with a Welcome Bonus up to CA$1600!

From Saint John’s to Prince Rupert, Jackpot City has been one of the most popular online casinos in Canada in the last two decades — especially for slot games. Widely regarded as a top-tier slot site, JackpotCity casino was first established back in 1998, making it one of the oldest iGaming sites in the world. 

The brand is a well-known name in the Canadian market, and it operates under two licenses: one issued by the Alcohol and Gaming Commission of Ontario and iGaming Ontario (license number OPIG1236392) for Ontario players, and one issued by the Kahnawake Gaming Commission with license number 00892 for players from other provinces and territories. The site is owned by Bayton LTD, a reputable company that operates many other casino sites, such as Ruby Fortune, Lucky Nugget, River Belle Casino, and others. In the province of Ontario, it operates as a part of the Super Group, a subsidiary of Cadtree Limited.

JackpotCity’s success and popularity rely mostly on its vast online slot library, among which you can find an abundance of top-rated slot games — all of which have been certified by eCOGRA. In our JackpotCity review, we’ll get into detail about all the nitty-gritty stuff that makes this site stand out, including fun facts about it, the bonus offers, the game library, and more.

A futuristic lighting city with a Jackpot City casino logo for some fun facts about Jackpot City Casino

Fun Facts About JackpotCity Casino 

  • It has a payout percentage of 97.84% - JackpotCity’s payout percentage of 97.84% to players means that out of all the funds deposited on the site, almost 98% of them are returned to players — which is relatively high compared to other casino sites.
  • It paid out $20,025,200 to one lucky player - On October 24, 2021, JackpotCity was the home of one of the largest jackpot wins in history, when a player named Fernando A. won $20,025,200 on the progressive slot game Big Boom Riches.
  • It was one of the first online casinos to receive an Ontario license - JackpotCity received its Alcohol and Gaming Ontario license on June 23, 2022, as a part of the Super Group brand, making it one of the first slot sites to do so.
A lot of gift boxes, gold coins, stars and gaming items for different kinds of Bonus and promotions in Jackpot City Casino

How does The Casino Welcomes Canadians on Board? Welcome and Other Bonuses in Detail 

Being a prestigious online casino that caters to more than 3.5 million players worldwide, JackpotCity offers a plethora of bonuses and promotions for Canadians to both newcomers and regulars. The operator keeps their prizes fresh and regularly updated, but the most attractive offer is the welcome bonus for new recruits. Besides the four-tier welcome package, there’s a 6-tier loyalty program, as well as numerous daily and weekly tournaments. JackpotCity’s biggest selling points, however, are its progressive jackpot slots, where players can get numerous bonus free spins, re-spins, and a chance to win millions in a single spin.

JackpotCity Casino Welcome Bonus - Get Started With $1,600 In Your Account

JackpotCity welcomes all new Canadian players with an impressive welcome package of up to CA$1,600, spread out between 4 deposits. Essentially, the bonus is a 100% deposit match on the first 4 deposits of up to CA$400. The bonus is only available for players that register for the first time, and they have 7 days from the day their account was opened to claim it. The bonus money can be used on all games except progressive jackpots and comes with wagering requirements of 70x. 

Being spread out through the first four deposits, the bonus is aimed at slot players who prefer classic and video slots — as they’re the only games that contribute 100% towards clearing the wagering requirements. Progressive jackpots are excluded from the offer, as well as Sic Bo, Craps, Baccarat, Casino War & Red Dog. Roulette, poker, and blackjack contribute only 8% towards clearing the wagering requirements, making it almost impossible to clear them. The bonus expires when a player requests their first cashout.

Step-by-Step Guide on Claiming the Casino’s Welcome Bonus for Canadians

Claiming the welcome bonus is a simple and easy task. All you need to do is register as a new user, make your first deposit using your preferred payment method, and the bonus will be automatically activated. The registration process at Jackpotcity casino for Canadian users is as follows:

  1. Open the website and click on the Sign Up button at the top right corner
  2. Enter the required information about where are you signing up from
  3. Provide your username, email, password, DOB, mobile number, citizenship, and country of residence
  4. You’ll also be required to provide occupational information, such as job title and industry and confirm that you’re aged 19 or above
  5. Once you confirm your email address, you can log in with your account details
  6. Make your first deposit of up to $400 to claim the first deposit match offer
  7. Follow the process for the next three deposits
  8. The bonus money will be available in your betting account as bonus credits

Keep in mind that you’ll have to verify your account when you want to make your first withdrawal request by providing a government-issued document such as an ID, passport, or driver’s license, and proof of residence. The operator doesn’t require any Jackpot City bonus codes to claim the welcome bonus, nor any other promotional offer.

Must Win Jackpots — Win a Daily Jackpot of up to $200

The Must Win Jackpots is a Jackpot City Canada exclusive offer that offers two in-game jackpots — the Daily Jackpot and the Rapid Jackpot. All games that have the lightning bolt symbol on the game icon are eligible for the Must Win Jackpot feature, and the Daily Jackpot is awarded at random once a day to anyone playing a Must Win game, while the Rapid Jackpot is awarded to multiple players a day. The jackpots are worth $200 and $50, respectively. The promotion is available on both desktop and mobile.

Enjoy Daily and Weekly JackpotCity No Deposit Slot Tournaments 

The slot tournaments are not a specific JackpotCity bonus offer, as they’re usually hosted by the software developers. To participate in a slot tournament, players should play a selected slot (provided in JackpotCity’s promotion section), and the competition starts with all players having the same number of credits or coins. There’s a preset timeframe in which players are supposed to complete their play, and the final objective is the same for everyone. 

If you’re invited to a slot tournament, you’ll get an invitation from the operator in the form of a notification. If you decide to participate in the tournament, you’ll receive tournament credits to play, and once the tournament is finished, the top-ranking players on the leaderboard can collect their bonus money prizes.

How to Get the Most Out of the Casino’s Bonuses and Promotions? Wagering Requirements Explained

All bonuses at Jackpot City casino come with rather strict terms and conditions, including the welcome bonus. The wagering requirements for the welcome package are set at 70x, which is well above the industry standard of around 30x. Despite being generous in size, the wagering requirements of 70x make it very hard to clear them — but not impossible. There are a few things that can help you clear the wagering requirements faster, including:

  • Playing high volatility slot games
  • Play at maximum stakes
  • Choose games with high RTP

When it comes to game eligibility for the welcome bonus, it’s a mixed bag. Players can’t use the welcome bonus credits to play progressive jackpots, Sic Bo, Craps, Baccarat, Casino War & Red Dog. The only games that count 100% towards clearing the wagering requirements are slots, keno, and scratch cards, so stick to those games if you want to clear the playthrough faster.

Does the Casino Have a Loyalty Program? Are Canadian Players Eligible for Loyalty Rewards?

Jackpot City casino has a 6-tier loyalty program for Canadian players. The loyalty member tiers are Bronze, Silver, Gold, Platinum, Diamond, and Privé. Players earn loyalty points by placing cash wagers at the casino, and they can exchange the loyalty points for bonus credits and advance to the next levels of the programme. 

Loyalty members are rewarded with daily prizes, JackpotCity free spins, and even a personal account manager available 24/7. The Silver tier is for players that have acquired 2,500-11,999 loyalty points and brings a 3% wager bonus and 25% more Daily Deals. The next tier is Gold, which starts at over 12,000 to 49,999 loyalty points for a 6% bonus, 50% extra Daily Deals, and a Monthly bonus of 20,000 points. The Platinum, Diamond, and Privé VIP levels further raise the wager bonus, the Daily Deals percentage, and the Monthly bonus points awarded.

On Which Games Can I Use My Bonus Funds? Game Eligibility Explained

As previously mentioned, progressive jackpots are excluded from the list of games where players can use their bonus money, and games such as table poker, video poker, roulette, or blackjack only contribute 8% towards clearing the wagering requirements (with some exceptions that contribute 2%). So, although you technically can use your bonus credits on all games at JackpotCity online casino, we recommend using them on popular video and classic slots such as Immortal Romance™, 9 Masks of Fire, or Thunderstruck II. 

Popular Canada-Themed Slots to Use Your Bonus Funds

JackpotCity casino has been a popular slot site in Canada for more than a decade, and it features a number of Canada-themed slot games that you can use your bonus funds on. Some of them include:

  • Wolf Call
  • Arctic Enchantress
  • WWE Legends: Link&Win

Social Media Campaigns for Promoting Bonuses and Promotions 

The operator is very active on their social media pages, most notably on Facebook and Twitter. Jackpot City regularly promotes its bonuses and promotions on their social media feeds and even provides exclusive deals — usually in the form of free spins for selected slot games. Moreover, whenever a new game is added to the game library, the operator promotes it on their social media pages and provides a complimentary bonus for it.

How do the Casino’s Bonuses for Canadians Compare with Bonuses Offered by Its Competitors?

JackpotCity’s bonuses may look staggering at first sight, but we were disappointed by the sky-high wagering requirements of 70x. Up to $1,600 in bonus money sounds fabulous on paper, but when you consider that you’ll have to play through the bonus money 70 times and win $112,000 to be able to withdraw your winnings - and progressive jackpot games are excluded - it becomes increasingly difficult to see the value of the bonus. In comparison, other slot sites, such as PlayOJO, have more realistic bonuses with much lower (or even non-existent) wagering requirements. 

The other bonuses at JackpotCity are more realistic. For example, the Must Win Jackpots promotion is much simpler. The jackpots can be won at any time of the day, and the winnings can be withdrawn on the same day.

Jackpot City Casino gaming library screen with a Canadian flag

The Casino’s Gaming Lobby Explained in Detail

Jackpot City online casino hosts over 600 casino games, powered by industry-leading software providers such as Microgaming, NetEnt, Evolution Gaming, Just For The Win, Playtech, and others. Its success and popularity rely mostly on its vast online slot library, among which you can find an abundance of top-rated slot games. Apart from the diverse library of video slots, the Jackpot City site also offers table games, Jackpot City live casino, video poker, and more. 

Notably, the Ontario website doesn’t feature the same game library when compared to the international site, which is used in all other Canadian territories. Although most of the slots are available on both sites, the Ontario site doesn’t feature the Live Casino, poker, and some table games. This is due to the fact that not all software providers have Ontario licenses as of yet — which is something we expect to change very soon.

Online Slots

Online slots are the pillar that Jackpot City casino built its fame around. Namely, out of all the 600+ games available here, over 500 are slot games. Most of them are brought by Microgaming, one of the most popular online game providers, and the slots library includes names such as Immortal Romance II, Thunderstruck II, Mega Moolah, Book of Oz, Break da Bank, and others.

Table Games

For all those that prefer classic table games, Jackpot City has a good selection of blackjack, roulette, baccarat, poker, Sic Bo, and other non-slot games too. The list includes over 70 games, and some of the most popular ones are Multi-Wheel Roulette, 75-Ball Bingo, Keno, Classic Blackjack, and others.

Live Dealer Games

The Jackpot City Live Casino is courtesy of Evolution Gaming — a world-known game supplier that specializes in live dealer games. All the games feature an innovative 3D video chat, Full-HD video stream, and clear audio, and the professionalism of the live dealers makes up for a luxurious casino experience. The list of available games includes Live Roulette, Live Blackjack, Live Texas Hold’em, Baccarat, and many others. 

Instant-Win Games

There aren’t many instant-win games available at Jackpot City, but enough to act as in-betweeners between other casino games. The list includes a few scratch cards such as Cricket Star Scratch, Happy Holidays Scratch, Big Break Scratch, and others.

Poker Games

Although Jackpot City might not be the primary destination for poker players, the site does include a few poker games. There are different poker variations available, including Texas Hold’em Poker, Joker Poker, 3 Card Poker, and some fun video poker variations such as Triple Pocket Poker.

Top Five Recommend Games to Play at the Casino

Here are top five recommenden games collected by our review experts

  • Break da Bank - A popular Microgaming online slot, it has an RTP of 95.75%, 3 reels, 5 paylines, and fun bonus features.
  • Atlantic City Blackjack - A fun blackjack game that resembles classic blackjack, with the only difference being that the dealer is enforced to stand on soft 17.
  • Live Roulette - Much like roulette in land-based casinos, Live Roulette features a real dealer that spins the wheel and resembles ‘the real thing’ in many ways.
  • Big Break Scratch - A popular 9-item scratch card that comes with a multiplier for every 3 symbol combination.
  • High-Speed Poker - Popularly called ‘poker on steroids,’ the software in this game will sit you at a new table once you fold your cards — thus speeding up the game dramatically.

Slot Games Inspired by Canada to Play at the Casino

JackpotCity is massively popular in Canada, and the game library features many Canada-inspired slot games. In fact, there’s even a special version of the mega-popular Microgaming jackpot game Mega Moolah just for Canadians - named Gold Factory Jackpots Maple Moolah. Check out some of the Canada-inspired slots available here:

Gold Factory Jackpots Maple Moolah - Developed exclusively for Canadian players, Maple Moolah continues Mega Moolah’s legacy and features eye-watering jackpots that reach eight figures. 

Avalon 2 - Another feature-rich Microgaming slot game, Avalon 2 has an RTP of 97% and is set in the dark ages —a theme that’s increasingly popular with Canadian players.

Book of Oz - Yet another Microgaming slot that’s popular with Canadians, Book of Oz has an RTP of 96.5% and a max win of 5000x.

Most Popular Jackpot Slot Games at the Casino

As the name suggests, jackpot slots are the name of the game here. There are more than 20 progressive jackpot slots available at Jackpot City, and some of the most popular ones include the classic Mega Moolah, the Canadian version Gold Factory Jackpots Maple Moolah, Wheel of Wishes, Major Millions Progressive, King Cashalot, and many others.

Past Canadian Winners

The list of jackpot winners at Jackpot City casino is too long to count for — for obvious reasons. The game library features many of the top progressive jackpot games in the world, and the site has been catering to customers for over two decades. The most recent Canadian winner is a person named Chris S, who won over $41k on the game Wild Wild Romance.

How do In-Game Bonuses at the Casino Work?

The vast majority of games available at Jackpot City feature in-game bonuses that provide bonus rounds, free spins bonuses in canada, re-spins, or other fun features. For example, the popular Microgaming Immortal Romance slot has a bonus named Wild Desire round that triggers randomly and increases the pot size dramatically. The other bonus feature in Immortal Romance is called Wild Reels. To activate it, you need to hit the wild symbol on the reels, and the letters W I L D are written on the reels in a vertical line. Then, the entire column becomes a wild, and every spin results in a win while the bonus feature is active.

A girl is using a mobile phone and a big mobile screen with a check mark for Jackpot City Casino website mobile compatibility

Mobile Compatibility 

Availability and accessibility are two virtues highly valued in the online casino industry, which is why Jackpot City is available on all mobile devices. Besides the fully mobile-optimized website, casino Jackpot City also has dedicated apps for both iOS and Android devices. 

The JackpotCity mobile website loads fast, is easy to use, and implements all the features that are available on the desktop site — including the full game library. The mobile apps, however, leave much to be desired. The graphics look like they belong in the early 2000s, and there are many bugs and regular crashes.

We recommend skipping the native apps and using the mobile version of the website instead. It doesn't require you to download any additional software and works better than the apps. The iOS JackpotCity app has a rating of 2.2 on the App Store, and it’s easy to see why.

How to Get Started Playing on the Go with JackpotCity Casino

To access the instant-play Jackpot City mobile game platform, all you need to do is open the casino’s website on your mobile device browser. You can use any modern-day browser, including Google Chrome, Safari, or Mozilla Firefox. If you choose to download the app, the process is as follows:

  1. If you’re an iOS user, search for the JackpotCity app on the App Store. If you’re an Android user, download the APK file from the JackpotCity website
  2. Install the app on your device (If you’re using Android, you’ll have to go to your Settings and enable Installing Apps from Unknown Sources)
  3. Login with your account details or register as a new user
  4. Enjoy your mobile gaming experience

Does the Casino Offer Mobile-Specific Bonuses to Canadians?

Unfortunately, JackpotCity doesn’t offer any mobile-specific bonuses at the moment. Our JackpotCity review team found that the operator did offer exclusive mobile bonuses in the past, but that’s not the case now. Fortunately, there are other legal and licensed Canadian sites that offer no deposit mobile bonuses, including Unibet, LeoVegas, and Royal Panda.

A master card inside a mobile phone with some coins and banking receipts for banking options in Jackpot City Casino

Banking Department 

When it comes to money transactions, Jackpot City offers a wide array of payment methods available that Canadian players can use for both deposits and withdrawals. The list of available payment methods for deposits includes Interac, Visa, Mastercard, Visa Electron, MuchBetter, InstaDebit, Paysafecard, eCheck and Apple Pay. Withdrawals are generally paid to the same method used for depositing unless the payment method isn’t available for withdrawals. Considering that most Canadian banks won’t take payments from online casinos, you won’t be able to withdraw using a bank transfer, so your best options are Interac Online and InstaDebit.

Deposits & Withdrawals: Limits, Pending Times & More

The minimum deposit you can make at JackpotCity in Canada is $10. Although the site supports multiple currencies, if you’re depositing in Canada, the money will be converted into CAD. All deposits are instant, regardless of the payment method chosen, and most deposit methods are fee-free. When it comes to withdrawals, the minimum amount you can withdraw ranges from $10 to $50. 

The pending time for all withdrawals is 24 hours, while the processing time depends on the payment method chosen. However, if you choose to withdraw using Interac Online or InstaDebit, expect the money to show up in your account in 2 to 3 business days. There’s no maximum withdrawal limit — which is very handy if you happen to hit a jackpot.

The fees for withdrawals vary depending on the payment method chosen, but they’re usually very low (around $2 per transaction).

Recommended Canadian Payment Option to Use at the Casino

Interac Online and InstaDebit are developed specifically with Canadian users in mind, so we suggest using them at Jackpot City as well. They’re very safe, provide fast transactions, low fees, and don’t have any limitations when it comes to withdrawals.

A cartoon person is holding a lock, credit card, coins and some banking receipts for FairPlay and security of Jackpot City Casino

Is the Casino a Safe Option? The Casino’s Privacy and Security Measures 

Jackpot City casino takes great measures when it comes to player safety and security. All of the games present in the game library are tested, audited, and certified by eCogra - an independent contractor that specializes in assessing game fairness and randomness. Additionally, the site features a highly secure 256-bit SSL encryption to make sure that there are no data breaches and that the user’s personal information doesn’t fall into the wrong hands.

A Jackpot City Casino customer care representative is providing support with a laptop

How to Get in Touch with the Casino’s Customer Care Agents?

Providing quality and speedy customer service that’s available at any time of the day is an important factor to consider, and JackpotCity scores highly in this regard. The site provides a very detailed FAQ section that will answer most questions. If that’s not enough, users can contact customer support through different mediums:

  • Email - JackpotCity has 24/7 email support, with a response time of up to 48 hours.
  • Phone  - The site offers a 24/7 available phone line for any urgent matters.
  • Live Chat - Another option that’s available 24/7, the live chat feature is available in the right bottom part of the screen, and the agents will be happy to talk you through any issue you might have.

Is the Casino’s Customer Service Available in French?

JackpotCity’s website is available in multiple languages, including French. Additionally, the casino’s customer care service has French-speaking agents that will be happy to assist you at any time of the day — every day.

Canadian iGaming Sites Similar to the Casino That Are Worth Checking Out

If you like JackpotCity casino, but want to see what the competition offers, or you simply want to try a new Canadian casino site, there are many legal and licensed iGaming sites that cater to Canadian players:

Pinnacle Casino Canada - A staple name in the iGaming business, Pinnacle Casino has an impressive game library of over 2000 games.

ComeOn! - Excellent casino site that’s licensed by iGaming Ontario and AGCO, it offers a 100% deposit match welcome bonus of up to $1,000.

888 Casino - Fully licensed and regulated site, it’s part of the 888 Casino group and offers a 100% deposit match bonus on the first deposit.

What Would Make the Casino Better?

As much as Jackpot City excels in some areas, the welcome bonus offer is a mixed bag. Although it’s more than generous with up to $1,600 up for grabs, the wagering requirements of 70x make it very hard to obtain any real money winnings from it. 

The overall design of the website is starting to show its age, and even though promo codes at JackpotCity are not a thing, other Canadian sites are happy to provide bonus codes for their users in the competitive market.


  • How Can I Claim the Welcome Bonus at JackpotCity Casino? To claim the welcome bonus at JackpotCity, you need to make a qualifying deposit of at least $10, and the casino will match it 100% up to $400. The offer is valid for the first 4 deposits.
  • Can I Participate in Slots Tournaments at Jackpot City Casino? Yes, you can. This casino hosts numerous daily and weekly slots tournaments that you can participate in and win big prizes.
  • What Progressive Jackpot Game Has the Biggest Jackpot? Jackpot City Casino is the home of dozens of games that offer progressive jackpots. The highest win possible in this online casino at the moment is in Microgaming's slot Mega Moolah, with a progressive jackpot of over CA$4 million.
  • Is Jackpot City Casino Canada Fair? Jackpot City holds two active licenses in Canada, issued by the Alcohol and Gaming Commission of Ontario and the Kahnawake Gaming Commission. Additionally, the site has been up and running since 1998 and has an eCOGRA certification that proves that the games have been checked for fairness and randomness.
  • How Much Time Does It Take for the Money to Arrive In My Bank Account? The pending time at JackpotCity is 24 hours, but the processing time depends on the payment methods that you've chosen. However, if you're using Interac Online or InstaDebit, expect the money to hit your bank account in 2 to 3 business days.

Conclusion: Is the Casino Worth Your Time?

If slot games are your thing, especially progressive jackpots, then you should look no further than JackpotCity. The game library abounds in progressive jackpot games, including some of the best and most generous slots in the business — and there are no limits on withdrawals. However, if you’re into table games, sports betting, or you want to try out different slots from new game developers, you might want to skip this site. The bonus offer might seem lucrative, but it comes with almost-unrealistic wagering requirements, and the other promotions hardly make up for it.

All in all, JackpotCity might be worth your time, but there are many other legal and licensed sites that offer equally good features and even better bonuses. 

Review details Author: Tolulope Samuel Date Reviewed: August 14, 2023 Reviewed Casino: Jackpot City Editor's Rating:
Jackpot City 100% Match Bonus + Up to $1600
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Tolulope Samuel - Author & Promotions Manager
Tolulope Samuel Author & Promotions Manager

Tolulope specializes in understanding and analyzing casino bonuses. His days consist of: deep dives into bonus terms & conditions, rating offers, writing content and finally listing bonuses on CanadaBonus.ca. Although not born in Canada, Tolulope embraces the multi-cultural aspect of Canada and it's players.

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